Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of Classhub.my (the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Classhub.my is a class communication platform for Malaysian schools. Teachers can create classes and manage timetables, homework, attendance, announcements, and chat. Parents and students can join classes to stay informed.

3. Eligibility, Accounts, and Security

• Accurate information: You must provide accurate and complete information and keep it updated.
• Account security: You are responsible for safeguarding your login credentials and for all activity under your account.
• Age and capacity: If you are under the age of majority or otherwise lack legal capacity, you may only use the Service with the consent and supervision of a parent/guardian (and where applicable, your school). If you are under 13, your parent/guardian must consent and may need to create or operate the account on your behalf.
• One account per person: Unless we approve otherwise, one person should not operate multiple accounts.

4. Roles, Classroom Administration, and Authority

The Service supports different roles (such as teachers, parents, and students). Certain features may be available only to specific roles.

Teachers / class administrators are responsible for:

• Managing class content (e.g., timetable, homework, announcements, attendance) and ensuring it is appropriate and accurate.
• Managing membership (e.g., join codes/approvals) and moderating class chat and conduct within their classes.
• Ensuring they have the right to invite users and to upload or input any information (including student information) into the Service.

Parents and students agree to:

• Use the platform respectfully and for educational purposes
• Not share class join codes publicly
• Report any misuse to the class teacher or Classhub support

We do not control or independently verify class content created by teachers or messages posted by users. Teachers/class administrators remain responsible for their classes.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal, harmful, or unauthorized purpose
• Share unlawful, infringing, abusive, or obscene content
• Harass, bully, threaten, impersonate, or exploit others
• Attempt to access other users' data or accounts without authorization
• Probe, scan, test, or bypass our security or anti-abuse measures
• Interfere with the Service's operation (e.g., spam, bots, scraping)
• Upload malware or attempt to introduce vulnerabilities

6. User Content

You retain ownership of the content you submit to the Service (“User Content”). To operate the Service, you grant us a non-exclusive, worldwide license to host, store, reproduce, transmit, display, and otherwise process User Content as necessary to provide, maintain, and improve the Service.

You represent and warrant that you have all rights necessary to submit User Content and that your User Content does not violate any law or the rights of any person (including privacy, publicity, and intellectual property rights).

We may remove or restrict access to User Content if we reasonably believe it violates these Terms, poses a risk, or is required by law.

7. Intellectual Property

The Service, including its software, design, and branding, is owned by us and protected by applicable intellectual property laws. Except for the limited rights expressly granted to you, we reserve all rights, title, and interest in and to the Service and our trademarks.

8. Paid Services (Parent Pro), Payments, and Refunds

• Plans: The Service may offer paid features (such as Parent Pro). Pricing, features, and eligibility are described in-app and may change from time to time.
• Payments: Payments are processed by third-party payment providers (currently Billplz/FPX). We do not store your banking credentials.
• No auto-renewal (current): Subscriptions currently expire at the end of the paid period unless you purchase again.
• Refunds: Fees are non-refundable except where required by applicable law. We may provide goodwill refunds or credits at our discretion.

9. Third-Party Services

The Service may integrate with third-party services (for example, authentication providers, infrastructure providers, and payment processors). Your use of third-party services may be subject to their own terms and policies. We are not responsible for third-party services that are not operated by us.

10. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service if we reasonably believe you have violated these Terms, pose a risk to other users, or if required by law. You may stop using the Service at any time. Requests to delete an account can be made by contacting us.

11. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Service is not an emergency service and should not be relied upon as the sole recordkeeping system for a school. You are responsible for maintaining your own backups and records as appropriate.

12. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

To the fullest extent permitted by law, our total liability for any claims arising out of or related to the Service will not exceed the greater of (a) the total fees you paid to us for the Service in the 12 months before the event giving rise to the claim, or (b) RM100.

13. Indemnity

You will indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your User Content, or your breach of these Terms.

14. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to provide notice (for example via the Service or by email). Continued use of the Service after the effective date of updated Terms constitutes acceptance.

15. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. Any disputes shall be brought in the courts of Malaysia, unless applicable law requires otherwise.

16. Miscellaneous

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
• No waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations as part of a reorganization, merger, acquisition, or sale of assets.

17. Contact

Questions about these terms? Contact us at hello@classhub.my.